SHIPPING & RETURN POLICIES
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it is shipped out to you. The shipping time can vary, depending on your location, but can be estimated at 3-4 business days within the U.S.A. Due to COVID19, our fulfillment times may be longer than usual and may continue to increase until we return to normal. We are seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. As a result, it is difficult to predict exact shipping times.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Check with your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or with a neighbor, please get in touch with us at firstname.lastname@example.org with your order number and we are happy to assist. If you did find a mistake in your delivery address, we will be happy to send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are prepared and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We are unable to offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll be happy to sort it out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!